Privacy Policy

Introduction

Cottonwood Heights Towing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cottonwoodtowing.com, call us, or use our towing and roadside assistance services in Cottonwood Heights, UT and surrounding areas.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Request a tow or roadside assistance service
Call our dispatch line at (801) 396-9003
Fill out a contact form on our website
Subscribe to our newsletter or promotional communications
Communicate with us via email, phone, or text message

Types of Information Collected

Contact Information: Name, phone number, email address, and physical address
Vehicle Information: Make, model, year, color, license plate, and VIN
Service Location: Pickup and drop-off addresses, GPS coordinates
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Records: Call logs, text messages, and email correspondence related to service requests

How We Use Your Information

We use the information we collect for the following purposes:

To dispatch tow trucks and provide roadside assistance services
To communicate with you about your service request
To process payments and send invoices
To respond to your inquiries and customer service requests
To send you important updates about your service
To improve our services and customer experience
To comply with legal obligations and law enforcement requests
To maintain records for insurance and liability purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party companies that help us operate our business (payment processors, dispatch software, etc.)
Insurance Companies: When required to process claims or verify services rendered
Law Enforcement: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically retained for 7 years for legal and insurance purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of marketing communications

To exercise these rights, please contact us at (801) 396-9003.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Revised” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Cottonwood Heights Towing
Phone: (801) 396-9003
Address: 6460 S 3000 E, Cottonwood Heights, UT 84121

Last Revised: February 6, 2026